Shipping Policy

General Information

By accessing the website you agree that you have read, understood, and accept the Shipping Policy definitions.

We reserve the right to make changes or modifications to this Shipping Policy at any time and for any reason.

We will alert you of any changes by updating this Shipping Policy. You may waive any rights to receive notice of each such change. It is your responsibility to periodically review this Shipping Policy to stay informed of updates.

    Customs, Duties, and Taxes

    Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. For any further inquiries please contact our customer support  or email us at info@royalcraftwood.com

    Lost or Stolen Packages

    The customer assumes all responsibility for any loss or damage of their item(s) caused by the shipping carrier. Once the order is passed along to the mail carrier, the shipment becomes the customer’s and carrier’s responsibility. In case of any damages or loss caused by the shipping carrier please contact our customer support service to open an investigation for your lost or damaged item. You can contact our customer service or email us at info@royalcraftwood.com.

    To get more detailed information about refunds, please check our Warranty Policy and Terms Of Service.

    Shipment and Processing Times.

    Orders made within the US will be processed in the next 1-2 business days from the day the order is placed. Once your order has shipped, we estimate you will receive your order within  2 – 5 business days once the package has left our facility. 

    Fulfilment Center & Courier Closures.

    Please check the specific courier’s website for closures. These are the dates that couriers will not deliver:

    Courier’s Holiday Closure Schedule May Include:

    • President’s Day (FEB 15)
    • Memorial Day (MAY 31)
    • Independence Day (JULU 4th)
    • Labor Day (SEP 6)
    • Columbus Day (OCT 11)
    • Veterans Day (NOV 11)
    • Thanksgiving Day (NOV 25)
    • Christmas (DEC 25)

    Royal Craft Wood Fulfilment Center is Closed On:

    • President’s Day (FEB 15)
    • Memorial Day (MAY 31)
    • Independence Day (JULU 4th)
    • Labor Day (SEP 6)
    • Columbus Day (OCT 11)
    • Veterans Day (NOV 11)
    • Thanksgiving Day (NOV 25)
    • Christmas (DEC 25)

    All orders made the day prior or on the holiday will be shipped the following business day.